MAYTAG COMMERCIAL LAUNDRY

Maytag Commercial Laundry was struggling to differentiate itself in the saturated laundromat marketplace. To revitalize this venerable brand, we dug deep into the data of the category and uncovered an incredible insight. Nearly all manufacturers were basing their sales strategies on the needs of the biggest laundromats in the nation. However, nearly 60% of laundromats were actually much smaller and had very different needs. The more data we gathered, the more we realized that commercial laundry’s most ignored audience provided its most sales potential.

We commissioned research to identify the behaviors and trends of this ignored audience segment. We learned that the majority of these smaller laundromat owners kept aging washers and dryers much longer than what made financial sense. Data showed that if they replaced these machines sooner, the ROI far outweighed the purchase price. This idea of proactive replacement exposed a new category with a market opportunity worth $500 million. So we repositioned Maytag as the “replacement” brand, then built personas and buyer journeys to inform a full-funnel demand generation campaign that brought the revitalized brand to market.